:root{--bg:#f5f6f8;--card:#fff;--ink:#1d2330;--muted:#6b7280;--line:#e3e6eb;--brand:#0a7d4f;--warn:#b45309;
--red:#b91c1c;--blue:#1d4ed8;--note:#fff7d6;--agent:#e7f5ee;--bot:#eef2ff}
*{box-sizing:border-box}body{margin:0;font:14px/1.45 system-ui,-apple-system,Segoe UI,Roboto,sans-serif;
color:var(--ink);background:var(--bg)}a{color:var(--blue);text-decoration:none}a:hover{text-decoration:underline}
.top{display:flex;align-items:center;gap:16px;padding:8px 16px;background:#11161f;color:#fff}
.top a{color:#fff}.brand{font-weight:700}.top nav{display:flex;gap:4px;flex:1}
.top nav a{padding:6px 10px;border-radius:6px}.top nav a.on{background:#2b3444}.me{display:flex;gap:10px;align-items:center}
.badge{background:var(--red);color:#fff;border-radius:10px;padding:0 6px;font-size:12px}.badge:empty{display:none}
button{font:inherit;padding:6px 12px;border:1px solid var(--line);border-radius:6px;background:#fff;cursor:pointer}
button.primary{background:var(--brand);border-color:var(--brand);color:#fff}button.secondary{background:var(--note)}
button.link{background:none;border:none;color:#fff;padding:0;text-decoration:underline}
input,select,textarea{font:inherit;padding:6px 8px;border:1px solid var(--line);border-radius:6px;width:100%}
.inline{display:inline}.stack{display:flex;flex-direction:column;gap:10px}.top-gap{margin-top:12px}
main{padding:16px}main.narrow{max-width:420px;margin:40px auto}.card{background:var(--card);border:1px solid var(--line);
border-radius:10px;padding:16px}.muted{color:var(--muted)}.small{font-size:12px}.pad{padding:16px}
.error{color:var(--red)}.notice{background:var(--note);padding:8px;border-radius:6px}
.flash{background:#e7f5ee;border-bottom:1px solid var(--line);padding:8px 16px}
main.split{display:grid;grid-template-columns:340px 1fr;gap:0;padding:0;height:calc(100vh - 48px);overflow:hidden}
.list{overflow:auto;border-right:1px solid var(--line);background:#fff}
.chat{display:block;padding:10px 12px;border-bottom:1px solid var(--line);color:var(--ink)}
.chat:hover{background:#f8fafc;text-decoration:none}.chat.sel{background:#eaf2ff}.chat.wait{border-left:4px solid var(--warn)}
.chat.urgent{border-left:4px solid var(--red)}.row{display:flex;justify-content:space-between;gap:8px}
.preview{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--muted)}.time{color:var(--muted);font-size:12px}
.waiting{color:var(--warn);font-weight:600}.ref{font-family:ui-monospace,monospace}
.chatpane{display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden}.chathead{padding:10px 16px;border-bottom:1px solid var(--line);background:#fff}
.cases{display:flex;flex-wrap:wrap;gap:6px;margin-top:6px}.pill{border:1px solid var(--line);border-radius:12px;padding:2px 8px;font-size:12px}
.pill.closed{opacity:.55}.pill.urgent{border-color:var(--red);color:var(--red)}
.messages{flex:1;overflow:auto;padding:16px;display:flex;flex-direction:column;gap:8px}
.messages.static{max-height:none;background:#fff;border:1px solid var(--line);border-radius:10px}
.msg{max-width:72%;padding:8px 10px;border-radius:10px;background:#fff;border:1px solid var(--line);word-wrap:break-word}
.body{white-space:pre-wrap}
.msg.in{align-self:flex-start}.msg.out{align-self:flex-end;background:var(--bot)}
.msg.ops_in{align-self:flex-end;background:var(--agent);border-color:#bfe3cf}.msg.ops_note{align-self:center;background:var(--note)}
.msg img{max-width:280px;max-height:280px;border-radius:6px;display:block}.meta{font-size:11px;color:var(--muted);margin-bottom:2px}
.reply{border-top:1px solid var(--line);padding:10px 16px;background:#fff;display:flex;flex-direction:column;gap:8px}
.actions{display:flex;gap:8px}.toolbar{display:flex;justify-content:space-between;gap:16px;margin-bottom:12px;flex-wrap:wrap}
.tabs{display:flex;gap:4px}.tabs a{padding:6px 10px;border-radius:6px;background:#fff;border:1px solid var(--line);color:var(--ink)}
.tabs a.on{background:var(--ink);color:#fff}.search{display:flex;gap:6px}.search input{width:280px}
table.cases{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line)}
table.cases th,table.cases td{padding:8px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}
tr.urgent td:first-child{border-left:4px solid var(--red)}tr.high td:first-child{border-left:4px solid var(--warn)}
tr.closed{opacity:.6}.prio{color:var(--red);font-size:12px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:16px}table.kv th{text-align:left;padding:4px 8px;color:var(--muted);vertical-align:top}
table.kv td{padding:4px 8px}.notes{padding-left:18px}h2{font-size:15px;margin:16px 0 8px}
@media (max-width:800px){main.split{grid-template-columns:1fr;height:auto}.list{max-height:40vh}.grid2{grid-template-columns:1fr}.msg{max-width:92%}}